FAQ’s

Here’s a selection of some of our most frequently asked questions to help you organise your event with Merlin Venues.

Contact our talented team of trusty event professional if you need any further information for your event.

Madame Tussauds, SEA LIFE London Aquarium, The London Dungeon, SEA LIFE Brighton and Shrek’s Adventure! London are open during the daytime to the public, therefore cannot be used for daytime events, but they are totally worth it if you want to hold on until the sun goes down. We can however offer The Riverside Rooms for daytime hire for conferences, meetings, lunches and more.

All of our venues hold a license until 12pm.

Yes we do, each venue is different but we do have access.  Speak to one of our fab event managers who can discuss specific details with you, or take a look at the links below for more details on accessibility:

The London Dungeon accessibility
Shrek’s Adventure! London accessibility
Sea Life London Aquarium accessibility
Madame Tussauds London accessibility (including Movies at Madame Tussauds)

We do kindly ask for a minimum of 50 guests for our private events across all our venues However if you’d like to request a bespoke quote for a slightly smaller number of guests, please get in touch.

Entertainment and theming on your event can only be provided directly by Merlin Venues or via our preferred event partners.  You can find details on our Events Partners page.  We also work directly with a lot of tried and tested acts, which ensures you get the best price and performances! Get in touch with the team for inspiration on how you can enhance your event.

As we are open to the public in the daytime, we have a very quick turnaround to make the attractions into award winning event space.  All our venues are turn-key; meaning they are fully equipped with all sound, LED lighting, screens for branding, furniture, and kitchen areas, therefore, making turnaround efficient, quick, and seamless.  You would not need to arrive at the venues any earlier than 6pm, even for large scale Awards Dinners as we have provided all you need to make the event a success.

Still have concerns? Watch this time lapse video which shows how Madame Tussauds is turned around from daytime to event space! Watch a timelapse of Madame Tussauds being set up for an event!

https://www.youtube.com/watch?v=Jzf_NgTjnHM

Unfortunately we cannot book standard attraction tickets for you, however if you visit any of the attractions websites, you can book tickets online.

All of our attractions are only bookable online so do not have a phone number you can call.  There is however an online help chat available where you can speak to a friendly member of the attraction team.

If you have any questions then please do feel free to use this option.

Madame Tussauds support
Shrek’s Adventure London support
Sea Life London Aquarium support
The London Dungeon support